FAQ

Can you tell me more about your products?

All of our products contain plant based ingredients and are cruelty free. We source all of our ingredients for US based companies. Our products do not contain any harsh chemicals or additives. All of our colorants and fragrances are body safe. While all of our products are made with skin-safe ingredients, everyone's skin is different. We cannot guarantee that irritation or allergic reactions won’t occur, especially for those with sensitive skin. We always recommend doing a patch test before full use. If irritation occurs, please discontinue use immediately.

Check out our About section to learn all about LU + VI. 

Wait...I don't see body butters on your site. Where are they?

Great question! If you're not seeing our Body Butters available, it’s probably because we’re in the warmer season. To protect the quality of your products, we pause sales and shipping of our traditional Body Butters starting in May and resume around mid-September—weather permitting. Since these are made with natural butters, they can melt in transit during high heat.

But don’t worry—we’ve got you covered for summer hydration! 

During the warmer months, we offer our Body Butter Cream, a rich, lightweight, and heat-stable alternative. It’s packed with skin-loving ingredients like shea butter, safflower seed oil, and aloe vera to deeply moisturize, soothe, and soften your skin without melting in the mail.

We also continue to offer our highly fragrant Body Oils—perfect for keeping your skin nourished and glowing all year long.

Why does my packaging look a little different than my last order?

To keep our costs low and offer affordable prices, we source our jars and bottles from various vendors. At times, we purchase bulk closeout items at a lower cost. Rest assured, whether your product arrives in clear, amber, or blue bottles, the quality and consistency of what's inside will always remain high.

Do you sell any products for men?

 We specifically design our products with women in mind, however, we like to believe that all of our products are unisex. However, we have teamed up with Elements4Men to offer a few of their products to our customers. To check out the full Elements4Men line go to www.elements4men.com. They have a full line of Men's grooming products from Beard Oil and Beard Butter to Face Masks and Body Lotion.

 How much is shipping?

Shipping is via USPS and calculated based on your location and weight of the package. We use USPS Ground Advantage. 

 How long until I get my order?

Because each item is handcrafted with care, our processing time is typically 5–7 business days. Our products are made in small batches, and in some cases, made to order, to ensure the highest quality. Processing times may vary based on demand, but any updates or delays will always be posted on the front page of our website.

 I ordered a product awhile ago and I don't see it on your site anymore. Can I still get it?

Possibly. We have a set of permanent items and scents. We also have some limited edition scents. We release at least 4 limited scents per month and at least 2 limited scents per season. Please email us to see if we still have that scent available and we will be more than happy to make a batch just for you. 

What's the best way to use and care for your products?

Please see our How to Use section.